Guest Services Associates- Seasonal (May-Oct)

White River Junctions, VT

Part Time

Experienced

GUEST SERVICES ASSOCIATE- SEASONAL (MAY-OCT)

3700 Woodstock Road, White River Junction, VT 05001

Our campground is conveniently located on the Vermont/New Hampshire border and we are just a short trip to Maine, Massachusetts, New York, and Canada. The local area has tons to do and see also. We welcome you to look at our website (http://koa.com/campgrounds/quechee/) for some photos and further information. We are a five star rated campground and a previous KOA Rising Star Award recipient, and we couldn't have accomplished any of it without great work campers. In addition, we have received KOA's Founder's and President's Awards for the past 13 seasons (every year that the current owners have owned the park).

REPORTS TO

Vice President and/or Owners

POSITION SUMMARY

Responsible for guest registration, front desk, and store operations while delivering great guest service.

SPECIFIC DUTIES

Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
Multi-task to properly and efficiently handle incoming phone calls and texts while being attentive to in-person guests and coordinating front desk functions to ensure a cohesive operation with the rest of the campground departments.
Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
Handle all guest issues with respect by listening and acknowledging their concern.
Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
Follow specific KOA cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Vice President and/or Owners for all front office and store facilities.
Promote local attractions and act as concierge, offering to make reservations and give directions if time allows.
This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

All guests are greeted immediately with friendly, helpful and professional guest service delivery.
Demonstration of an attitude of excellence with guests, management, team members, and vendors.
Careful and accurate money handling.
Promotion of this KOA.
Well-groomed appearance and appropriate, clean KOA uniform and nametag.
Attention to detail when taking reservations and/or registering guests.

JOB QUALIFICATIONS

Hear and speak the English language fluently
Advanced knowledge of computer and cell phone operations
Knowledge of cash register operations
Knowledge of retail store operations
Ability to work nights, weekends, and holidays
Excellent customer service skills
Ability to maintain confidentiality

PHYSICAL REQUIREMENTS

Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
Long periods of standing (80%)
Ability to bend, stoop, kneel, crouch, and climb
Requires the use of hands/fingers to handle or feel

OTHER

Have your own RV or live in the local area within 25 minutes of the campground (RVs must be model year 2000 or newer and in good, operable condition with an RVIA seal affixed to the unit, unless approved by management). Details of RV pad and utilities to be discussed during the interview process.

Pine Valley Inc. aka Quechee Pine Valley KOA is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally, and are protected from discrimination or harassment of any kind. This includes discrimination on the basis of race, religion, color, national origin, ancestry, gender, gender identity, age, sexual orientation, or any other protected status.

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Guest Services Associates- Seasonal (May-Oct)

GUEST SERVICES ASSOCIATE- SEASONAL (MAY-OCT)

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